#!markdown
I see a lot of complaining about a thoughtful supporting product that has been
brought to market to help solve one of the issues with the innovative 42
tooth 10-speed idea. The 16T is a great addition to the 40 or 42, but as has
been proven for the past few months, you don't NEED it to gain the advantages
of the big cog.
From what I can tell online over the past couple days, OneUp does have some
sort of plan in place for its existing customers – yet people are lambasting
them without sending a polite email to customer service? That's just poor
form; would you do that at your local bike shop? What difference is it that
this is an online-only company?
April 7, 2014, 7:41 p.m. - Morgan Taylor
#!markdown I see a lot of complaining about a thoughtful supporting product that has been brought to market to help solve one of the issues with the innovative 42 tooth 10-speed idea. The 16T is a great addition to the 40 or 42, but as has been proven for the past few months, you don't NEED it to gain the advantages of the big cog. From what I can tell online over the past couple days, OneUp does have some sort of plan in place for its existing customers – yet people are lambasting them without sending a polite email to customer service? That's just poor form; would you do that at your local bike shop? What difference is it that this is an online-only company?