I am on the GG FB page and MTBR Sub-Forum. I did not make up anything. People are buying multiple GGs. I'm a bit blown away by how many bikes people buy, but it's not my money.
I've considered getting one of their 275er bikes and I have a 29er at the moment. In theory I could swap all sorts of parts across to make the 29er a 275er, but personally I'd rather have a second bike that's ready to roll with a different build. I've also considered getting their hardtail Pedalhead. Unfortunately my budget is not unlimited or I would have placed that order already.
Every single bike company whose bikes I have had that I have loved and kept for years [I'm not a bike flipper] have had some instances of manufacturing issues in their history. As long as the company stands behind the product and solves the issue that's what matters to me.
In every instance that I am aware of that a customer had an issue GG took care of them. So I had no concern when I ordered my Smash or when we ordered a carbon Smash for my GF. A buddy just ordered a carbon Trail Pistol. I expect none of us will have a problem, but if we do we'll call up GG and it'll be sorted ASAP.
The GG customer service is great, but the real motivation for me to buy another GG is that my Smash is the most fun mountain bike I have owned so if I am going to spend more $$ on a future bike I'm definitely going to be thinking about another GG.