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Thanks Vik. That Envo could be a decent option. Canadian company, local dealer support. Black's will be our first stop once we are ready.
Still in the research phase, trying to get a feel for what things are important. I have no idea. For example, I can imagine the motor puts more strain on (???), so need to pay special attention to.... (???). Maybe I'm overthinking it.
Not riding one myself, but i'm the one who keeps my moms city e-bike in working order, so i get to hear what works for her and what doesn't. For a step-through, consider a battery mounted on/in the rear rack. Makes actually stepping through easier.
When operating in below-zero temperatures, don't just keep the battery inside the house, take the display unit as well. There is a small battery in there which might not like drawing power in sub-zero.
Hydraulic disk-brakes are super helpful to the average city rider. Not for power, but for modulation. Expect high pad-wear. Buy basic Shimano.
Drivetrain wear is less of an issue than expected if riding sensibly.
Oh, and really good tires with proper modern flat-protection technologies are worth every penny!