Having had more than a few problems with Air Canada, a couple directly involving my bike, I'm both surprised at the level of damage but not surprised at how Air Canada dealt with the situation. Unfortunately work requires that I fly AC…which I've been doing twice a month for almost 4 years. Especially in the summer, I like to bring my bike as often as possible. I've had a bike lost for over 3 days (on a direct flight!), damaged boxes (fortunately nothing broken inside), and other smaller mishaps. In each incident, the front line staff were helpful and efficient. However, once your grievance gets put into the system, it's another story.

Reading this story almost gave me physical pain. As someone who just put together a nice (and expensive!) build, I'm definitely thinking of leaving the bike at home this summer. Which sucks because that effectively cuts my riding time in half.