I got an Evil Following V3 in October. When giving her a clean on Jan 31st (a Sunday) I noticed a crack on the back of the seat tube. Sent them an email first thing the next morning (Monday) including a picture. Heard back 2 hours later that they would be replacing my front triangle under warranty. Front triangle shipped Tuesday morning.
The following Monday the warranty front triangle arrived. Considering I’m in Alabama, and it came from Bellingham, the turnaround was very impressive. They got me back in action in 1 week.
Almost forgot and had to edit...I had to warranty the rear wheel that came on the bike. An I9 Hydra Enduro S. It kept breaking spokes. Seemed really weird because I’ve had i9 wheels in the past that lasted 3 years with 0 problems. Reached out to them over the phone. They said they must’ve gotten some dud spokes because I wasn’t the first person to have this issue recently. They sent me a shipping label, I sent them the wheel, they rebuilt it and sent it back. I’m not that far from Asheville, which undoubtedly helped, but total turnaround time was 6 business days. That was about a month and a half ago and I haven’t had an issue since.
Seems like both of these issues can be chalked up to QC control during/due to COVID. Parts are hard to get, brands are having to go to alternates, and factories are working overtime just to get out what they can. The takeaway I would say is if you’re buying during this unprecedented pandemic-related bike boom try and make sure the manufacturer will have your bike. Times are weird, and shit happens. Right now the shit will happen more than it otherwise would as everybody scrambles.