It’s frustrating to hear that you’re having issues with your Terraduro shoes, but we’re here to make it right. There was a limited manufacturing issue with some Terraduro
shoes in an early production run, but luckily we identified what happened in the factory and were
able to remedy it. The good news is that since addressing the assembly
error, we have had no issues. However, some of you still have Terraduro
shoes from an early production run that had a manufacturing issue.
Giro has a great warranty policy
that will repair or replace Terraduro shoes that are experiencing quality issues, subject to certain conditions. There is an easy way to determine
if your Terraduro shoes need replacement, so check out this link for all the information: …-delamination/. In short, lift the insole to see if your shoes are marked with a date code (see photo). If they aren't, please contact us for a replacement. Thanks for your understanding, and we really appreciate your continued support as we work through this!
If you have any questions, just give us a call at 800-456-2355 or email us at giro-consumersupport@giro.com.