Meh. I saw that a couple of years ago. Twenty years in business, thousands of happy customers, hundreds of hours volunteering with WORCA and the PVTA and one disgruntled local who didn't like the verdict on his bike becomes the face of the business. Online reviews well and truly suck.
On a road trip a couple of years ago I tried reading some Yelp! and TripAdvisor reviews of restaurants and found them almost exclusively written by nutters ("There was white powder on my potatoes! I got sick! I think they poisoned me!") Hopefully most rational people don't take this stuff seriously.
That being said, if any of you good folks want to leave a counter review, feel free…:dizzy:
Oh, and while our web store doesn't currently offer much, you can order a hard copy of the map here:
http://bikeco.myshopify.com/collections/frontpage/products/pemberton-trail-map