i should hate them…but i dont. i love them. and here's why.
i called them at 4:20 right before leaving to see what time the new store closes, they told me 7pm. i was going to get my bike today and got there at 6:45 after being stuck in traffic for close to 2 hours. Found the new store was closed, so i'm like "fuck"…drive over to the old shop in Deep Cove. Ask whats up.
Gabe has Browner and Stuart drive over to the new store. Open it up, tune/prep my bike and sell it to me and run it through there. Despite the fact it was midnight madness and the other store was closed (with my bike locked inside).
Then Gabe realizes he didnt bring all the tires and the wheel and springs and stuff he was gonna give me, so he's shipping the stuff to my house at their expense. Even though I said I would just be coming by to place a deposit today (I later phoned and said I'd buy it completely cause my moeny came in, though Gabe was off sick). So he went out of his way to get me set straight even though it was nobodies fault.
I'd like to just publicly give Cove a huge two thumbs up, I've always been a fan of their service but this is just over the top. I went in wonder what was up with telling me the wrong time, i left with a new bike, an even higher respect for the #1 shop in North Van, and a huge smile on my face….and more importantly a new bike :D
- A very impressed Cam