so the guys at Mountain Sports Distribution came thru for me on a warranty replacement with my Mammut Barryvox Pulse beacon - arguably the best beacon on the market. long story short even though my beacon was out of warranty, because it had seen so little use (it still looked like it was brand new and the service guy said he thought it was a new unit when he opened the box up) that they would honour it as a warranty item and send me a brand new unit with 5yrs warranty.
that is excellent customer service and the sign of a conmpany that definitely stands behind it's product. a big thumbs up to Eric and the crew at MSD and to Mammut as well for getting this done.
We don't know what our limits are, so to start something with the idea of being limited actually ends up limiting us.
Ellen Langer