What kind of speeds are you actually getting and is it consistent?
I'm on the 30 Mbps plan and last time I checked, speeds are just slightly faster. Just clocked 33.37 Mbps. I would say consistently 30-33 Mbps.
It's Shaw service, Surf Internet is a reseller. I've had one outage (few hours) since switching last November. That happened occasionally with Shaw as well.
There is no contract or trial discount period with Surf Internet. Of course, you could phone up Shaw Retention (same for Telus) and tell them you want to disconnect. They'll offer to match for 12 months. But you'll have to phone back again a year later and negotiate again, plus listen to their upselling attempts.
"The song of a bird…We used to ask Ennesson to do bird calls. He could do them. How he could do them, and when he perished, along with him went all those birds…"-Return from the Stars, Stanislaw Lem
"We just walk around, and sometimes we go out and dance, and then we listen to the environment."-Ralf Hutter, Kraftwerk