I've worked as a workshop manager for some of the largest bike shops in the UK over the years and have dealt with tonnes of warranty claims for many brands
the best advice I could give to any customer making an expensive purchase; do your research and see what "real world users" are saying about their experiences with the brand you are interested in.
buying a product for its "high performance" is fantastic until you realise you don't have support when the product develops a fault or just needs a service
the pedestrian options from the "big brands" starts to make much more sense when they have your product repaired or replaced in the same week, because they have invested in proper infrastructure to take care of their customers.
Nothing worse than waiting weeks or months to get a fault repaired or get something serviced. Negates any incremental gains in performance over the pedestrian choice.
There is a reason Specialized, Trek, Giant, Shimano, SRAM, Fox, etc. have the lion's share of the market
In my recent role I've been doing warranty work for road bike brands, and typically its taking 2-3 months to get a new frame for the small "boutique" brands, compared to 48 hours with Specialized or Trek.
There is a reason all 3 of my bikes are Specialized, I don't have a hard-on for the brand, they just make good quality frames and I know they have my back if one of my frames develops a fault.
On my most recent warranty claim on my mountain bike frame (it developed a crack after 10 months) I had a brand new frame within 48 hours.
In contrast my buddy had a problem with his Ellsworth, got messed around for 2 months and received his damaged frame back "repaired" which then failed on the 1st ride, he eventually got a new part (rocker) and sold the frame at a loss, bought a Specialized Enduro.