its a mtn bike not a fucking ginsu knife.
I loved those knives.
its a mtn bike not a fucking ginsu knife.
I loved those knives.
LOL etc…
Bikes don't just break and especially not Cannondale's. They are raced and tested beyond what most other bike companies can afford to do or even try. I know, because I have been and seen the engineering and testing with my own eyes.
Cannondale's don't "fail" and our own experience proves that over all the years we have been selling them. If you have paid any attention to the product knowledge seminars you would know that Cannondale pioneered the use of aluminium in bicycles. Being first has its risks and that is where "crack and fail" came from. All those companies that still made steel bikes had to fight it somehow. Well guess what, they gave up and joined in. So do you now suppose that with all their expertise and experience, Cannondale doesn't know how to build a bike that can't make it down a gravel trail? No, because they are in fact the best at designing and building aluminium frames.
We do know that your bike has a crack. It didn't happen just riding on a gravel trail. In all likelihood, the bike may have been crushed or damaged in shipping. If not that, then some other extraneous force that exceeded the design limitations, was imparted to the frame. Or, there was a defect at the manufacturing level, although that is something I have never seen. In any event the frame will go back to Cannondale to learn more about what happened to it. They have very sophisticated strain gauges and computer modelling that will sort it out. Regardless, you are getting another frame, no questions asked within a few days. I know of some people that have waited more than 6 months to get a replacement frame.
Hmmm that'll be the frame that lay in the corner of the shop with the other ones, before I finally hacksawed it up and threw it in the dumpster then.
treezz
wow you are a ass
clip
Yes, yes and yes.
But it was they who said 'lifetime warranty'. Boo. Hoo.
Fair enough. It is difficult to judge in many cases what has caused an issue with a frame.
I agree and disagree. You can tell a frame is shitkicked 9 times out of 10, and by rights should not be a warranty issue, but you weren't there for it.. so you can't really, in basic terms, call someone a liar.
I think it comes down to appropriate warranty terms for the intended use of the bike. Realistically a lifetime warranty is stupid, stupid, stupid. On any product… well with the exception of a pet rock.
But if you offer it, honour it.
this
i bought an arc'teryx jacket in 2005. after two years a zipper broke on the pit zip - i brought it to them to see if the zipper could be fixed, and they told me to grab another one from the pile. wtf, bwe. 2 years later the panels on the shoulder both started delaminating - i happened to be wearing the jacket when i stopped by the factory in nv, showed the pannels to a saleswoman and she filled out a warranty card for me, gave me a new jacket
i bought my original jacket because everyone i talked to said arc'teryx made the best. 2 years to failure isn't great - but their warranty has meant i'm kept in functional rain gear 5 years post purchase. personally i'd rather have a jacket that's lasted me this long than a safety net which allows me to replace mine regularly - less waste, more confidence in the product, etc.
but if arc'teryx jackets are the best and they're willing to honour a lifetime warranty on things then i guess i'm sorted. i don't think as highly of their product as i did when i bought, but i certainly won't be saying bad things about the company - and i think its this second point that keeps them warrantying obvious wear and tear issues with a smile and no questions asked
vegas is right. if you're going to offer a warranty then you should back it up - and do it pleasantly so the experience doesn't sour people. but personally i think warranties in mountain biking are a silly idea, esp. pie in the sky "lifetime warranties" like the one that has the op's panties in a twist.
"Nobody really gives a shit that you don't like the thing that you have no firsthand experience with." Dave
I heard the warranty guy was the builder of Ride-don't-slide?
:lol:
failure in one spot = warranty.
failure in multiple spots = fatigue = not warranty.
failure multiple times = crash replacement or nothing at all.
end of story.
Imo there should be a max 90 day warranty to cover weld defects and bearings and hardware.
The only failure Ive ever been pissed that wasnt covered was on a 2 week old Rocky Slayer,where a shock mounting bolt sheared at the end of the threads and bent the crap out of the shock mount….and they wouldnt cover it,said it was "using the bike for other than what it was intended to do"
Pastor of Muppets
LOL it was a dirt jump hardtail that you were downhilling?? And you bent the rear chainstays and you expect warranty?
Why not? Its built for jumping and taking a beating is it not? The replacement was my downhiller for two years after that. I am not a small guy, nor have I ever been accused of being a "smooth" rider! Not a problem with it. Matter of fact, I still own it. I see quite a few Whistler hardtails that are just that…dirtjumpers with 6" front ends. Great park bike.
It makes me feel good to see so many people coming to the realization that mtb warranties are silly. I like the 90 day thing, hell even a year. But lifetime? That's so stupid its not even funny.
Simply riding and breaking shit should never ever be a warranty issue. A broken weld or a misaligned frame should be of course. Just like on my YZ250 - one month and after that you're on your own. That's on a bike that's massively overbuilt.
It makes me feel good to see so many people coming to the realization that mtb warranties are silly. I like the 90 day thing, hell even a year. But lifetime? That's so stupid its not even funny.
Simply riding and breaking shit should never ever be a warranty issue. A broken weld or a misaligned frame should be of course. Just like on my YZ250 - one month and after that you're on your own. That's on a bike that's massively overbuilt.
another mx comparison….get over it Wayner, it's a different sport.
Stupid or not, if you're going to offer a lifetime warranty you better honour it. Damn sure that shops are using it as a selling feature.
I always felt taken care of when I used it and didn't mind shelling out a little cake when it was clearly outside of warranty.
Of recent note a buddy got a new blur LT on crash replacement for $400! This for a '04 Heckler with a rounded out shock bolt hole. He had to buy a shock but that was super fair IMO.
I was just going to post this same story. SC already had Paul by the balls but with that move I think they kept him as a customer for life. Cost of one frame might be worth it to get a lifetime customer.
Aren't most lifetime replacements(specialized) a one shot no questions asked deal and then crash replacement?
You can all go to hell. I'll be joining you shortly and I'm bringing beer and cheetos.
another mx comparison….get over it Wayner, it's a different sport.
Its a good example of a warranty in a comparable sport that mtb can draw from. Clearly the mtb industry is still trying to sort this stuff out while the MX industry has figured it out. That's a very good comparison in my opinion.
It makes me feel good to see so many people coming to the realization that mtb warranties are silly. I like the 90 day thing, hell even a year. But lifetime? That's so stupid its not even funny.
Simply riding and breaking shit should never ever be a warranty issue. A broken weld or a misaligned frame should be of course. Just like on my YZ250 - one month and after that you're on your own. That's on a bike that's massively overbuilt.
On the other hand, all companies make mistakes. The Trek chainstay issue. Norco's headtubes. Specialized SX stays. Giant NRS back-ends (going back a bit with that one!). These mistakes can result in a frame that isn't strong enough for its intended use. In my opinion, if a frame fails in an area known to be underbuilt at any point in its lifetime, a manufacturer should replace it. This was the case for all my examples given. On the otherhand, if you brake something somewhere noone else has managed to, it should be returned to the manufacturer. If they inspect it and deem it wasn't built to spec (bad weld etc) they replace it. IF it was fine when it left the factory, you should think yourself lucky to get crash replacement.
On the other hand, all companies make mistakes. The Trek chainstay issue. Norco's headtubes. Specialized SX stays. Giant NRS back-ends (going back a bit with that one!). These mistakes can result in a frame that isn't strong enough for its intended use. In my opinion, if a frame fails in an area known to be underbuilt at any point in its lifetime, a manufacturer should replace it. This was the case for all my examples given. On the otherhand, if you brake something somewhere noone else has managed to, it should be returned to the manufacturer. If they inspect it and deem it wasn't built to spec (bad weld etc) they replace it. IF it was fine when it left the factory, you should think yourself lucky to get crash replacement.
this.
My dad, just broke his Specialized Enduro chainstay and was denied the warranty claim, I broke 2 and had them replaced…
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