Rocky Cycle- voicing opinion on service

Sept. 24, 2011, 12:08 p.m.

Posts: 39

Joined: Sept. 14, 2011

Just went into Rocky Cycle this morning planning to drop a bunch of cash. Walked into the store 4 employees working not even a hello, everyone busy doing there own thing.I was the only one in the shop.I walked out immediately:mad: Guess i won't be doing buisness there. On the other hand talked to Matt at Northshore bikes was very helpfull in everything i had to ask. Guess i'll be making the trip over from Surrey to spend my cash.

Proud to be a new Santa Cruz owner…beat the shit out of it….keeps begging for more ass kickin

Sept. 24, 2011, 12:10 p.m.

clownmitts

Posts: 0

Joined: Dec. 30, 2010

cool story bro

Sept. 24, 2011, 12:16 p.m.

Zedbra

Posts: 13940

Joined: March 15, 2003

surrey stories usually have a happy ending

Sept. 24, 2011, 12:20 p.m.

Bushman

Posts: 6104

Joined: June 14, 2008

surrey stories usually have a happy ending

Do they start with a Tai massage?

Sept. 24, 2011, 12:48 p.m.

Aeropusher

Posts: 4632

Joined: July 23, 2004

surrey stories usually have a happy ending

when did you start working in surrey??

Loud Hubs Save Lives

Sept. 24, 2011, 1:29 p.m.

King-of-Fasia

Posts: 0

Joined: Dec. 3, 2004

You're "that" customer who has one "bad" experience and then runs to the keyboard to bitch about it. How lo g were you waiting? Like 39 seconds? You're probably better off going to NV anyways.

Shed head!

Sept. 24, 2011, 2:35 p.m.

k4d

Posts: 0

Joined: Sept. 22, 2008

I've walked in there many times to give them a chance to take my money and have yet to walk out with any merchandise…

Sept. 24, 2011, 3:17 p.m.

Insane99

Posts: 39

Joined: Sept. 14, 2011

i was in there for about 1/2 hour looking around. plenty of time for them to acknowledge me. I can see if they are busy but i was the only one there

Proud to be a new Santa Cruz owner…beat the shit out of it….keeps begging for more ass kickin

Sept. 24, 2011, 3:24 p.m.

Wayne-P

Posts: 11203

Joined: Nov. 18, 2004

If I go somewhere I go find someone and ask them for help if I need it. Last thing I want is a bunch of sales drones asking me if I need help. Call me what you will, but I love going to a shop where nobody bugs me.

Sept. 24, 2011, 3:26 p.m.

Dantes-Inferno

Posts: 8830

Joined: Dec. 17, 2004

If I go somewhere I go find someone and ask them for help if I need it. Last thing I want is a bunch of sales drones asking me if I need help. Call me what you will, but I love going to a shop where nobody bugs me.

Sept. 24, 2011, 3:31 p.m.

mr_fungle

Posts: 4740

Joined: Nov. 20, 2002

Nothing wrong with a little "lemme' know if you need anything"

Sept. 24, 2011, 3:31 p.m.

Insane99

Posts: 39

Joined: Sept. 14, 2011

anyways enough of my rant , i hope someone from Rocky cycles reads this and realizes they missed out on a $2500 sale. I sure won't be stepping foot in that store again. I do realize everyone has different experiences with different shops, but one of the first things is to at least acknowledge your customers

Proud to be a new Santa Cruz owner…beat the shit out of it….keeps begging for more ass kickin

Sept. 24, 2011, 3:55 p.m.

4Runner1

Posts: 247

Joined: Dec. 19, 2010

Maybe just call the shop and speak w/ the Manager? A little polite "heads up" can go a long way.
He/she may apologize and restore your faith in the shop. Then again, they may truly not give a sh*t…in which case no loss to you.

Sept. 24, 2011, 4:57 p.m.

leggatt

Posts: 0

Joined: Oct. 6, 2005

Shawn and the crew are good to me when I am in there.

Sept. 24, 2011, 5:19 p.m.

boomforeal

Posts: 5740

Joined: May 28, 2005

If I go somewhere I go find someone and ask them for help if I need it. Last thing I want is a bunch of sales drones asking me if I need help. Call me what you will, but I love going to a shop where nobody bugs me.

ditto,

i was in there for about 1/2 hour looking around. plenty of time for them to acknowledge me. I can see if they are busy but i was the only one there

but that does sound a bit weird. i've had similar experiences in new shops before, a bit of a turn off to be treated like you don't exist. but i don't know that i went home started shouting about it from the rooftops

"Nobody really gives a shit that you don't like the thing that you have no firsthand experience with." Dave