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Frame warranty - am I being unreasonable?

Oct. 14, 2020, 9:31 p.m.
Posts: 18
Joined: Sept. 12, 2009

Posted by: RAHrider

Gonna hijack this thread as I think it is nearing its natural conclusion I suspect.

I got a oneup dropper v2 this year. It was on a build for about 15 rides. It clicked with each pedal stroke. Oneup was very good and replaced it. 

I put the new one in a new bike in late July. It was not the fastest returning post but worked and didn't click. After about two months of semi-regular use i took it out and rebuilt it as it was returning very slow. Reason for the slow return was no grease. Everything was perfectly clean but there was almost no grease. I cleaned and lubed it all and now it works as it should have out of the box. 

Here is the rub. I noticed that the stantion of the post is now showing some signs of wear in the anodizing due to having no lube. It probably won't affect performance ling term but its kinda annoying that I had to remove a brand new post and rebuild it because they didn't put any grease in it.

Should I warranty it or just ride it? It isn't the most expensive dropper so I am leaning towards just riding it. They were pretty good about the last one. I guess you getbwhat you pay for?

I've elected to throw some fork boost on mine and ignore the problem. Will see how that plays out... This has been the most finicky dropper post I've owned since my first one (a second hand crank brothers joplin)!

Oct. 14, 2020, 9:51 p.m.
Posts: 655
Joined: May 11, 2018

Is yours oneup as well? If so the tear down is about 5 mins and I have some slickoleum you can use. I tried the fork boost and although it sped up the post it may have added to the anodizing wear as it let me go an extra week before lubing it proper.


 Last edited by: RAHrider on Oct. 14, 2020, 9:54 p.m., edited 1 time in total.
Oct. 15, 2020, 6:59 a.m.
Posts: 426
Joined: Sept. 10, 2012

Posted by: RAHrider

Should I warranty it or just ride it? It isn't the most expensive dropper so I am leaning towards just riding it. They were pretty good about the last one. I guess you getbwhat you pay for?

If it was me I'd contact One Up and just let them know about the situation without making any requests. I've managed quality systems and getting feedback like this can be helpful preventing a lot of issues. Additionally they may just replace the post and if they don't you have a record in their system of the issue should it lead to a more serious problem you want some help with later.

Oct. 15, 2020, 7:33 a.m.
Posts: 11
Joined: Feb. 24, 2017

Posted by: Vikb

If it was me I'd contact One Up and just let them know about the situation without making any requests. I've managed quality systems and getting feedback like this can be helpful preventing a lot of issues. Additionally they may just replace the post and if they don't you have a record in their system of the issue should it lead to a more serious problem you want some help with later.

This 100%. Just mentioning stuff like this to a company without making any demands or requests can go far. I've had companies warranty/replace stuff without asking. It is possible it was an oversight during manufacturing and they may not be aware of it.


 Last edited by: kavurider on Oct. 15, 2020, 7:33 a.m., edited 1 time in total.
Oct. 15, 2020, 8:22 p.m.
Posts: 70
Joined: May 1, 2018

Yep - viewing it as healthy feedback loop is a great way to help companies improve and get your issues resolved too.

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