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Do you buy from CRC?

June 21, 2013, 11:12 p.m.
Posts: 34324
Joined: Nov. 19, 2002

First rule of online shopping,never,ever,ever,talk about shopping online!

FYP ;)

yeah, I think it really is.

I've bought 2 pair of shoes on 2 different orders. One got charged a fee the other didn't. The one that got the fee was still 40% cheaper than anything I could find locally.

I just ordered some boots for someone. They came separate from the rest of the order, and there was duty applied. Price after GST/PST, duty, and handling was still 80% of the best price in town (before taxes).

The whole duty thing I suspect has less to do with CRC's methods. But depends on which Customs officer you have handling your shipment on that day. So the guy who let your present shipment no problem and didn't care. A different guy on your next shipment is more anal.

They need to clearly label that the parts are bike parts. If they don't, you're in for trouble. If they don't ship Canada Post (i.e. USPS from the USA), it's a crap shoot.

For certain parts, there are better online stores than CRC. Just did a $580 order and paid $38 for tax and handling. Example prices:
Continental GP4000S tire - $35
Shimano 5700 Compact Cranks/rings: $132
Shimano 5700 BB cups: $16

It is easy to dodge our responsibilities, but we cannot dodge the consequences of dodging our responsibilities.
- Josiah Stamp

Every time I see an adult on a bicycle, I no longer despair for the future of the human race.
- H.G. Wells

June 21, 2013, 11:23 p.m.
Posts: 0
Joined: Oct. 6, 2005

Ive been through the brokerage thing and believe me its the Canadian Border that charges you the brokerage fee, as UPS and the others has to pay them!!!

What a scam but hey that`s our government hard at work stealing as usual as it has always been…

No, the brokerage fee is not something the Canadian government charges. It is a fee for processing paperwork that UPS charges. The customs agent charge customs and applicable sales taxes.

June 22, 2013, 8:41 a.m.
Posts: 1081
Joined: Jan. 1, 2011

My LBS messed up and wasted my time again yesterday. It's like they don't realize there's an internet with competition out there. Quoted me a week and a half to get a part. CRC can get it here in that same time, for cheaper. Plus they have all the colors of the rainbow.

It's like the LBS is banging their own nails into the coffin.

some of them get it, some certainly don't. and it's a shock in this era for those that don't. i would never be douchy enough to say it directly to them, but hell don't they get it- THE INTERNET LBS IS GONNA KILL YOU IF YOU DON'T WISE UP.

having said that i still buy more locally than on the net, but there's no guarantee that will continue to be the case.

Only paid $250 shipped no duty for my reverb post!!

Genuine question here: In this small example, when Canadian shop cost on the Reverb is $250, how does the LBS "wise up"?

Ride, don't slide.

June 22, 2013, 10:48 a.m.
Posts: 2053
Joined: April 2, 2005

Genuine question here: In this small example, when Canadian shop cost on the Reverb is $250, how does the LBS "wise up"?

travel back in time, do the same CRC did

MTB-Freeride.TV

June 22, 2013, 10:51 a.m.
Posts: 4801
Joined: Aug. 4, 2004

Genuine question here: In this small example, when Canadian shop cost on the Reverb is $250, how does the LBS "wise up"?

how about they try harder?
maybe learn to ask the right questions, then they can focus on getting back to me when they say they will. I bought bearings from an lbs and they cost double what was quoted. Not only that, but the guy had me waiting for almost an hour because nobody labeled the bag when the parts came in. Not to mention, nobody called me when the parts arrived. I called 3 days after the shop said they would call me and told me the parts were waiting.

it's a joke sometimes. Service is one place most shops can " wise up". not just lip service, or bro service, I'm talking about the new customer working through the door.

June 22, 2013, 12:07 p.m.
Posts: 3518
Joined: May 27, 2008

Genuine question here: In this small example, when Canadian shop cost on the Reverb is $250, how does the LBS "wise up"?

Maybe stop listing it at $450 then? When I come into a shop and say, "How much is a Reverb?", and they say, "Not in stock, but we can get you one in a week or two for $450.", I'm going to turn right around leave because ordering it online will get it to me as fast and for a lot less money.

The other option is for the bike shops to start pressuring their distributors. You think I'm going to pay Cdn MSRP on a new fork when I can get the same thing across the line for $300 less?

Being cheap is OK. Being a clueless sanctimonious condescending douchebag is just Vlad's MO.

June 22, 2013, 12:35 p.m.
Posts: 34324
Joined: Nov. 19, 2002

Maybe stop listing it at $450 then? When I come into a shop and say, "How much is a Reverb?", and they say, "Not in stock, but we can get you one in a week or two for $450.", I'm going to turn right around leave because ordering it online will get it to me as fast and for a lot less money.

The other option is for the bike shops to start pressuring their distributors. You think I'm going to pay Cdn MSRP on a new fork when I can get the same thing across the line for $300 less?

This. It's not just bikes we are getting overcharged on. Car pricing makes no sense, so a lot of Canadians have purchased from the US, and pricing at dealerships has adjusted (somewhat).

It is easy to dodge our responsibilities, but we cannot dodge the consequences of dodging our responsibilities.
- Josiah Stamp

Every time I see an adult on a bicycle, I no longer despair for the future of the human race.
- H.G. Wells

June 22, 2013, 12:51 p.m.
Posts: 26384
Joined: Aug. 14, 2005

This. It's not just bikes we are getting overcharged on. Car pricing makes no sense, so a lot of Canadians have purchased from the US, and pricing at dealerships has adjusted (somewhat).

We pretty much get raped for everything in this country.

www.thisiswhy.co.uk

www.teamnfi.blogspot.com/

June 22, 2013, 6:51 p.m.
Posts: 2053
Joined: April 2, 2005

We pretty much get raped for everything in this country.

blueberries were a lot cheaper though ;)

MTB-Freeride.TV

June 23, 2013, 10:42 p.m.
Posts: 554
Joined: Feb. 24, 2017

Maybe stop listing it at $450 then? When I come into a shop and say, "How much is a Reverb?", and they say, "Not in stock, but we can get you one in a week or two for $450.", I'm going to turn right around leave because ordering it online will get it to me as fast and for a lot less money.

The other option is for the bike shops to start pressuring their distributors. You think I'm going to pay Cdn MSRP on a new fork when I can get the same thing across the line for $300 less?

exactly. among other examples. LBS ownership needs to hire people for the right attitude, expect them to care and be interested and explain the fundamentals of good business practices and integrity. those shops that do it well thrive those that don't, well, don't. i live on the Island, and i've been to Steed a few times. given the size and $$market$$ they do a helluva job of keeping high end stuff on hand, like no where i've seen before, and have treated me very well, happy to chat when i just wanna chat, and also sell to me at a fair price. so i've gone back and bought again. i've even ordered by phone and they sent it to me. great service products and prices so far. i've returned stuff as well by mail. i'm not a bro, they don't even know me but they want and have earned my business. so i'd go back.

June 24, 2013, 11:20 a.m.
Posts: 707
Joined: Sept. 15, 2011

Maybe stop listing it at $450 then? When I come into a shop and say, "How much is a Reverb?", and they say, "Not in stock, but we can get you one in a week or two for $450.", I'm going to turn right around leave because ordering it online will get it to me as fast and for a lot less money.

The other option is for the bike shops to start pressuring their distributors. You think I'm going to pay Cdn MSRP on a new fork when I can get the same thing across the line for $300 less?

I have never understood the "list price iof we order it in, discount if it's on the shelf" mentality. Surely I should pay a premium for the convenience of walking out with my part, and get a discount if the shop has no risk or stock-holding cost of a special order? I would pay up front when they order, same as for an online order.

Cheers Ben

June 24, 2013, 11:22 a.m.
Posts: 116
Joined: Dec. 29, 2012

No, the brokerage fee is not something the Canadian government charges. It is a fee for processing paperwork that UPS charges. The customs agent charge customs and applicable sales taxes.

I believe the flow goes:
Canadian customs decides which package to charge tax/duty on -[HTML_REMOVED] UPS/Fedex proceed and do the paperwork and pay the tax/duty on your behalf in advance to clear the package with customs -[HTML_REMOVED] item gets delivered to you along with the tax/duty they paid and brokerage to cover their 'administrative' costs, which are rather excessive

So while Canada customs does not charge the brokerage fee, they determine whether there will be one in the first place or not. FWIW Canada Post also charges a brokerage fee, but its only $8.00 which is reasonable.

If you want to get around courier brokerage, you can call UPS/Fedex ahead of package delivery and tell them you will clear customs yourself. You drive down to the airport, pick up your package and fill out some forms then pay your tax/duty. Then you're on your merry way. Personally I just have my US shipped packages sent to Point Roberts or Blaine and drive down to pick it up every few weeks, grab some cheap gas, and usually don't end up paying any tax at all. I don't order much from CRC or Europe, of the 3 ocassions I've been taxed once with Canada Post shipping. I also assume I'll get taxed when I order online, so when I get stuff delivered tax free, it's an extra bonus :)

June 24, 2013, 1:42 p.m.
Posts: 0
Joined: Jan. 6, 2010

To reiterate what someone said earlier Jenson USA is really good for pricing and shipping to Canada. On my last build (XTR) I found that some things were cheaper than CRC while others not. The shipping is great. They charge you for everything upfront and UPS delivers to your door the next day (in Vancouver at least). In my experience the shipping is reasonable and it takes the unknown costs out of the equation.

June 24, 2013, 2:31 p.m.
Posts: 707
Joined: Sept. 15, 2011

To reiterate what someone said earlier Jenson USA is really good for pricing and shipping to Canada. On my last build (XTR) I found that some things were cheaper than CRC while others not. The shipping is great. They charge you for everything upfront and UPS delivers to your door the next day (in Vancouver at least). In my experience the shipping is reasonable and it takes the unknown costs out of the equation.

I have found UPS to be perfectly willing to assrape on shipments from the US. I look for USPS or pick up at the border.

I had read previously about the ability to self clear customs and avoid the UPS fees, not sure where that's at these days but a drive to Hagens is worth it most of the time.

Cheers Ben

June 24, 2013, 2:46 p.m.
Posts: 26384
Joined: Aug. 14, 2005

I have found UPS to be perfectly willing to assrape on shipments from the US. I look for USPS or pick up at the border.

n

Noticed that over the years. Fees and such are way cheaper coming from the UK then if it came from the US.

www.thisiswhy.co.uk

www.teamnfi.blogspot.com/

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