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Bike Shops - Listen

July 10, 2018, 12:26 p.m.
Posts: 189
Joined: April 15, 2017

Lynn Valley bikes were happy to deal with my buddy's YT service/help requests the other day. And Tippie's by all accounts.

July 10, 2018, 12:44 p.m.
Posts: 1114
Joined: Nov. 23, 2002

Posted by: XXX_er

a bike store has to charge out that mechanic/stand schedule & run it  to make money for the shop or they won't be around for long

someguy showing up with a box full of parts is not a priority

How can you not see the connection between those two statements?

Some guy showing up with a box full of parts means they get to charge out their mechanic/stand and make money for the shop so they are around for a long time.

July 10, 2018, 3:31 p.m.
Posts: 299
Joined: June 21, 2010

Posted by: grambo

If a component fails within warranty, in theory you just send it to YT/Commencal and they warranty it to the OEM or give you a service centre to send it to. This has been hit or miss based on online reports... I've been lucky to not need anything in the first year of my YT.

We all know how hard the north shore hero dirt can be...parts break all the time, all bikes, all the time. Sometimes the LBS has the fix, sometimes they don't. No matter what, all fixes (unless done at home with a parts stockpile) take time. Sometimes that time is sourcing a repair, sometimes ordering a part takes time and sometimes it's gotta be sent in for a refund. I can get antsy and impatient, but I do know that it all takes time. Can't really shame direct to consumer vs shop on that one.

July 10, 2018, 4:11 p.m.
Posts: 14378
Joined: Nov. 20, 2002

Posted by: syncro

Posted by: XXX_er

a bike store has to charge out that mechanic/stand schedule & run it to make money for the shop or they won't be around for long

someguy showing up with a box full of parts is not a priority

How can you not see the connection between those two statements?

Some guy showing up with a box full of parts means they get to charge out their mechanic/stand and make money for the shop so they are around for a long time.

If he had his shit together wouldn't he be doing his own work and If its gona be a shit show why not give it a pass ?

July 10, 2018, 4:19 p.m.
Posts: 1114
Joined: Nov. 23, 2002

Posted by: XXX_er

If he had his shit together wouldn't he be doing his own work and If its gona be a shit show why not give it a pass ?

What does that have to do with a shop making money off of service work?

July 10, 2018, 5:37 p.m.
Posts: 14378
Joined: Nov. 20, 2002

yeah in theory time is just time

but shit shows almost always end up wasting  time

July 10, 2018, 5:41 p.m.
Posts: 1114
Joined: Nov. 23, 2002

Posted by: XXX_er

yeah in theory time is just time

but shit shows almost always end up wasting  time

Well that's why shops charge an hourly rate, so they make money off of time they spend working on a customer's bike. That's how the model is supposed to work and if a shop isn't making money then they need to review how they're billing their customers or the efficiency of their employees.

July 10, 2018, 8:06 p.m.
Posts: 14378
Joined: Nov. 20, 2002

IME Shitshows  fuck up/back up work flow, piss off technicians, waste time and interfere with the overall job

July 10, 2018, 8:44 p.m.
Posts: 1114
Joined: Nov. 23, 2002

Posted by: XXX_er

IME Shitshows  fuck up/back up work flow, piss off technicians, waste time and interfere with the overall job

Yeah, I totally agree with you here. However, a good tech will not let that distract them and they will stay focused on doing the job well. That gets back to my point about the tech being efficient. This is where the attitude of the tech and general attitude of the shop helps too, good attitude = less frustration = better job performance. People that have good attitudes about their work tend to be better at it and do a better job than those that don't. People don't often get to choose their customers or the job you get assigned, but they can always choose to have a good attitude about the work they do. In unicorn land that results in a win for everyone.

July 11, 2018, 11:01 a.m.
Posts: 14378
Joined: Nov. 20, 2002

Ya so you can dress chickenshit up any way you want, tell me its chickensalad but its still chickenshit, did you do you perform much teching in unicorn land ?

I wonder how many business (of all kinds) have had a decent computer/car/bike/name it tech quit because they were so pissed off the boss  took in another stupid job, from what I hear guys say ... lots will jump

I asked a boss I worked for a little  if he still takes in all that stupid shit like he use to or does he have his service intake under control  and he told me its now dialed, so he just quotes really high on jobs he doesn't  want (AKA the shitshow ) which is a kinder gentler way of telling the end loser  he doesn't want the business but same outcome ... customer goes away

July 11, 2018, 12:24 p.m.
Posts: 1114
Joined: Nov. 23, 2002

Posted by: XXX_er

Ya so you can dress chickenshit up any way you want, tell me its chickensalad but its still chickenshit, did you do you perform much teching in unicorn land ?

I wonder how many business (of all kinds) have had a decent computer/car/bike/name it tech quit because they were so pissed off the boss  took in another stupid job, from what I hear guys say ... lots will jump

I asked a boss I worked for a little  if he still takes in all that stupid shit like he use to or does he have his service intake under control  and he told me its now dialed, so he just quotes really high on jobs he doesn't  want (AKA the shitshow ) which is a kinder gentler way of telling the end loser  he doesn't want the business but same outcome ... customer goes away

I'm not a bike tech (do most of my own wrenching) but I run my own business doing renovations so the shit shows come up every now and then. I'm honest and up front with the customer and tell them what the issues are, what I might run into and how long it might take to do the job depending on how things go. Sometimes all you can offer a customer is a best guess. It may not be what they want to hear, but you still treat them with honesty and respect. I also make a point of letting them know what's going on so they understand why things might be taking longer than expected. You're right that a shop has no obligation to take a job from random Joe off the street, but they can still treat the customer with respect. Treating a customer with respect doesn't cost you anything, giving them attitude usually does.

July 12, 2018, 10:16 a.m.
Posts: 14378
Joined: Nov. 20, 2002

yeah so you got 4 pages of "shops - listen" but because there is always 2 sides to every story how about a "customer - listen" thread and we could have some techs contribute ?

My background was to fix HW for well into the tens of thousands of customers mostly women in national accounts, I had no say in the scheduling or workload when they said jump you ask how high and on the way up, there were were MTTR and customer sat targets, IME there were always techs who could literally fix anything but they couldn't talk to customers, couldn't handle the scene, I don't imagine bike stores are any different especialy for what they get paid

I have since done a little bike wrenching/forestry research/carpentry/expediting/engineering/run saw but i will never touch another computer for money again

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