Posted by: XXX_er
Ya so you can dress chickenshit up any way you want, tell me its chickensalad but its still chickenshit, did you do you perform much teching in unicorn land ?
I wonder how many business (of all kinds) have had a decent computer/car/bike/name it tech quit because they were so pissed off the boss took in another stupid job, from what I hear guys say ... lots will jump
I asked a boss I worked for a little if he still takes in all that stupid shit like he use to or does he have his service intake under control and he told me its now dialed, so he just quotes really high on jobs he doesn't want (AKA the shitshow ) which is a kinder gentler way of telling the end loser he doesn't want the business but same outcome ... customer goes away
I'm not a bike tech (do most of my own wrenching) but I run my own business doing renovations so the shit shows come up every now and then. I'm honest and up front with the customer and tell them what the issues are, what I might run into and how long it might take to do the job depending on how things go. Sometimes all you can offer a customer is a best guess. It may not be what they want to hear, but you still treat them with honesty and respect. I also make a point of letting them know what's going on so they understand why things might be taking longer than expected. You're right that a shop has no obligation to take a job from random Joe off the street, but they can still treat the customer with respect. Treating a customer with respect doesn't cost you anything, giving them attitude usually does.