We've stayed at the Heffley before - good rates, comfy rooms, good location. So I booked 2 nights for the Canada Day long weekend. I carefully scanned the booking page and their website for policies on bikes and saw nothing mentioned so figured it wouldn't be an issue at a hill where biking is one of the primary summer activities. Wrong.
At check-in I got the waiver noting penalties for bringing bikes into the rooms. As usual, they have some kind of storage room. I explained apologetically that it just wasn't adequate for bikes of this value and so the manager/owner reversed the charges. I thought that was the end of it. Wrong.
I still have a 1-night cancellation fee on my card that the manager/owner refuses to deduct based on their 30 day cancellation policy. No mention of this when he reversed the charges. So its being disputed with Visa.
Maybe I'll get a refund, maybe he'll get by on a technicality. Either way though, do yourself a favor and don't stay at the Heffley. They were just entirely unhelpful, unfriendly, and unwilling to try to find any compromise. Fucking Germans. Not much I can do other than try to help others avoid this problem.
The Cahilty Lodge had no issue with bikes and gave us a better rate.
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