I'm willing to bet that there's little danger in the Rocky Mountain catalogue and brand name ceasing to carry on, and I wouldn't be surprised if it was still under the same head company. There's no doubt I've made my fair share of objectively critical comments about Rocky's platforms, but the source of those criticisms is the sheer amount of time I've spent on the platforms and the fact that yes, I absolutely care about what this brand is doing.
The most upsetting thing so far is hearing about the North Van staff (and elsewhere) being laid off. I don't know if, from a b2b perspective, there was a better group of folks to deal with over the 10 years I was at a Rocky dealer. Getting the answer you needed was a phone call away, and if they didn't have it, they'd get it. I remember they once got me to the guys who literally made the dynamine motor for some advanced troubleshooting; that's some truly one-of-a-kind customer service! No other brand has a guy like KP in the forum comments telling users that yes, they can run some stupid shock and wheel setup the engineers never intended, provided they do it in X-Y-Z manner. Another time I was discussing getting a particular shock for a personal bike via telephone with a team member, and the guy _one desk over_ overheard and jumped in with recommendations that in the end were the right way to go.
Fingers crossed after a pause they can resume operations, in particular with a significant and continued presence in their original home of North Van. That team is a hell of an asset and it's a shame to see them go.
Dec. 19, 2024, 3:41 p.m. - Jotegir
I'm willing to bet that there's little danger in the Rocky Mountain catalogue and brand name ceasing to carry on, and I wouldn't be surprised if it was still under the same head company. There's no doubt I've made my fair share of objectively critical comments about Rocky's platforms, but the source of those criticisms is the sheer amount of time I've spent on the platforms and the fact that yes, I absolutely care about what this brand is doing. The most upsetting thing so far is hearing about the North Van staff (and elsewhere) being laid off. I don't know if, from a b2b perspective, there was a better group of folks to deal with over the 10 years I was at a Rocky dealer. Getting the answer you needed was a phone call away, and if they didn't have it, they'd get it. I remember they once got me to the guys who literally made the dynamine motor for some advanced troubleshooting; that's some truly one-of-a-kind customer service! No other brand has a guy like KP in the forum comments telling users that yes, they can run some stupid shock and wheel setup the engineers never intended, provided they do it in X-Y-Z manner. Another time I was discussing getting a particular shock for a personal bike via telephone with a team member, and the guy _one desk over_ overheard and jumped in with recommendations that in the end were the right way to go. Fingers crossed after a pause they can resume operations, in particular with a significant and continued presence in their original home of North Van. That team is a hell of an asset and it's a shame to see them go.