"_Even doing the swap at no cost still erodes confidence in the brand in question. You're saying they can't even spec and then QC a simple cable housing. Why would I then think they can do every other part of the bike well?_"
Seriously, who cares? Do you work for a bike company? I don't.
The way I see it there's an easy solution (two actually) which is to spec. good quality cables/housing or to go wireless. But to me, this is all no different than having the conversation about upgrading a chain because the bike manufacturer went with a down-spec option knowing the majority of folks would never notice. It's value-added differentiation at the shop level.
Oct. 3, 2023, 4:08 p.m. - Andrew Major
"_Even doing the swap at no cost still erodes confidence in the brand in question. You're saying they can't even spec and then QC a simple cable housing. Why would I then think they can do every other part of the bike well?_" Seriously, who cares? Do you work for a bike company? I don't. The way I see it there's an easy solution (two actually) which is to spec. good quality cables/housing or to go wireless. But to me, this is all no different than having the conversation about upgrading a chain because the bike manufacturer went with a down-spec option knowing the majority of folks would never notice. It's value-added differentiation at the shop level.