I was saying i would swap the housing and inner cable out for free from the get go - probably not even mention it, because I had (and still do) frequently see new bikes with average average shifting from new. In the past it wasn’t so bad, but as the number of gears increased, full length housing and complex routing became the norm, any excess friction started to add up in a big way. It’s a small cost for the shop up front but it’s better than the customer coming back and wasting time trying to re-tune the gears or fitting new hosing later on, which is either wasting even more shop time and money or making the customer pay for extra work that they shouldn’t have to. Neither of those options are acceptable for either party. The cost vs benefit of it is totally worth it IMO, with genuine advantages for not much cost, whereas going down the rabbit hole of replacing everything with my “preference” would be foolish and it’s more likely that brand is not worth selling if it needed that much work. I strongly dislike the attitude of “everyone else does it wrong” for that same reason - it erodes confidence in the brand that you are supposedly representing, and prefer to spin it in a way that shows the customer you e paid attention to those things but not make too big of a deal about it.
Sept. 30, 2023, 2:04 p.m. - SuspensionLab_JonoChurch
I was saying i would swap the housing and inner cable out for free from the get go - probably not even mention it, because I had (and still do) frequently see new bikes with average average shifting from new. In the past it wasn’t so bad, but as the number of gears increased, full length housing and complex routing became the norm, any excess friction started to add up in a big way. It’s a small cost for the shop up front but it’s better than the customer coming back and wasting time trying to re-tune the gears or fitting new hosing later on, which is either wasting even more shop time and money or making the customer pay for extra work that they shouldn’t have to. Neither of those options are acceptable for either party. The cost vs benefit of it is totally worth it IMO, with genuine advantages for not much cost, whereas going down the rabbit hole of replacing everything with my “preference” would be foolish and it’s more likely that brand is not worth selling if it needed that much work. I strongly dislike the attitude of “everyone else does it wrong” for that same reason - it erodes confidence in the brand that you are supposedly representing, and prefer to spin it in a way that shows the customer you e paid attention to those things but not make too big of a deal about it.