Understand that, however we don't complain about broken laces, or expect them (or worn out velcro) to be replaced so let's keep the playing ground level. Would you rather they didn't stand behind their product? Obviously not, but in my experience, companies with good warranty are companies that belive in their product. If their failure rates were too high, they'd have trouble keeping not only end consumers but their actual customers - shoe brands - happy. More brands use BOA than ever, which I think indicates the product is working.
I've never had a failure and my first BOA shoes came to me in 06. But whether a dial breaks or a cable delaminates (I'd never heard of that until you mentioned it) they will replace it.
Sept. 29, 2023, 10:09 a.m. - Pete Roggeman
Understand that, however we don't complain about broken laces, or expect them (or worn out velcro) to be replaced so let's keep the playing ground level. Would you rather they didn't stand behind their product? Obviously not, but in my experience, companies with good warranty are companies that belive in their product. If their failure rates were too high, they'd have trouble keeping not only end consumers but their actual customers - shoe brands - happy. More brands use BOA than ever, which I think indicates the product is working. I've never had a failure and my first BOA shoes came to me in 06. But whether a dial breaks or a cable delaminates (I'd never heard of that until you mentioned it) they will replace it.