Anyone considering buying a Canyon, should first try to talk with people that have had any type of problem with the brand. Fact is that you're not buying a bike....you're buying a box of parts from a company in Europe, and hoping that the pieces will amount to a functional bike. If you are one of the unlucky that receives a botched frame or broken component you may be waiting months for support (if at all). An adept mechanic or industry insider may be able to navigate the path of fixing major problems, but the average consumer is entirely at the mercy of a fallible quality-control system some 8000km removed from caring with layers of taxes, duties, and brokerage fees standing between you and a replacement part you have pretty much already paid for.
May 11, 2023, 9:36 a.m. - jdt
Anyone considering buying a Canyon, should first try to talk with people that have had any type of problem with the brand. Fact is that you're not buying a bike....you're buying a box of parts from a company in Europe, and hoping that the pieces will amount to a functional bike. If you are one of the unlucky that receives a botched frame or broken component you may be waiting months for support (if at all). An adept mechanic or industry insider may be able to navigate the path of fixing major problems, but the average consumer is entirely at the mercy of a fallible quality-control system some 8000km removed from caring with layers of taxes, duties, and brokerage fees standing between you and a replacement part you have pretty much already paid for.