So many things going on here but it's an interesting set of questions.
For clarity, Canyon e-bikes are not yet available for sale in Canada. This is mostly because of battery shipping issues. Canyon USA is a subsidiary and has its own warehouse. Canyon in Canada is handled by Canyon Germany. If you're in Canada and own a Canyon e-bike (we'll just avoid discussing for now how that was made to happen) I suppose you'd have to get service via whichever country you bought it from. And yeah, that is definitely an issue.
If you're wondering why we're covering e-bikes not available in Canada, it's because the majority of our audience is outside of Canada (!). So, with apologies to our Canadian readers, all we can say is that as far as we know, Canyon is working on a different solution for Canada in future (not just for e-bikes).
As for shops refusing or giving late service to customers with Canyons or other consumer direct bikes...that's just bad business. That doesn't help the customer that gets effed, but if shops make more (or let's say, greater margin) on service than they do on bikes and maybe parts, they're shooting themselves in the foot by not trying to service as many bikes as they possibly can. Or cutting their nose off to spite their face. Missing the forest for the trees...but it still happens and unfortunately not everyone lives in a place like North Van where one shop's bad behaviour just means you can head down the street to another one that actually wants your business.
May 9, 2023, 1:36 p.m. - Pete Roggeman
So many things going on here but it's an interesting set of questions. For clarity, Canyon e-bikes are not yet available for sale in Canada. This is mostly because of battery shipping issues. Canyon USA is a subsidiary and has its own warehouse. Canyon in Canada is handled by Canyon Germany. If you're in Canada and own a Canyon e-bike (we'll just avoid discussing for now how that was made to happen) I suppose you'd have to get service via whichever country you bought it from. And yeah, that is definitely an issue. If you're wondering why we're covering e-bikes not available in Canada, it's because the majority of our audience is outside of Canada (!). So, with apologies to our Canadian readers, all we can say is that as far as we know, Canyon is working on a different solution for Canada in future (not just for e-bikes). As for shops refusing or giving late service to customers with Canyons or other consumer direct bikes...that's just bad business. That doesn't help the customer that gets effed, but if shops make more (or let's say, greater margin) on service than they do on bikes and maybe parts, they're shooting themselves in the foot by not trying to service as many bikes as they possibly can. Or cutting their nose off to spite their face. Missing the forest for the trees...but it still happens and unfortunately not everyone lives in a place like North Van where one shop's bad behaviour just means you can head down the street to another one that actually wants your business.