Greetings old chap. Not sure about that last sentence, but with regards to phone calls, yes you have to call Shimano to explain the situation and then they give you are Return Authorization number. IME this takes about 5 minutes as Shimano erred on the side of just sending a new motor rather than fannying about trying to work out the exact motor issue. The pain in the ass is having to call them back to calibrate the new motor to the bike once installed which take a bit more time.
But yes I agree with the take home about being aware of the potential expense with buying these bikes. I wish the industry was more transparent about all these issues.
Anyway, I'm off to walk the lurcher and shoot some peasants / pheasants. Tally ho!
March 4, 2023, 7:50 a.m. - trumpstinyhands
Greetings old chap. Not sure about that last sentence, but with regards to phone calls, yes you have to call Shimano to explain the situation and then they give you are Return Authorization number. IME this takes about 5 minutes as Shimano erred on the side of just sending a new motor rather than fannying about trying to work out the exact motor issue. The pain in the ass is having to call them back to calibrate the new motor to the bike once installed which take a bit more time. But yes I agree with the take home about being aware of the potential expense with buying these bikes. I wish the industry was more transparent about all these issues. Anyway, I'm off to walk the lurcher and shoot some peasants / pheasants. Tally ho!