#!markdown
So there is your terms and conditions, but then there is common sense. This
piece of baggage was severely damaged, in a way that most certainly could not
be explained by some tough baggage sorting machinery. A good company would go
out of their way to compensate instead of creating a massive PR desaster…
Telling your customer his baggage was severely damaged due to improper
packaging, where your customer used a top-of-the-line suitcase, specifically
designed for handling bicycles in air travel, is just the icing on the cake.
June 18, 2015, 10 a.m. - kain0m
#!markdown So there is your terms and conditions, but then there is common sense. This piece of baggage was severely damaged, in a way that most certainly could not be explained by some tough baggage sorting machinery. A good company would go out of their way to compensate instead of creating a massive PR desaster… Telling your customer his baggage was severely damaged due to improper packaging, where your customer used a top-of-the-line suitcase, specifically designed for handling bicycles in air travel, is just the icing on the cake.