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June 18, 2015, 10 a.m. -  kain0m

#!markdown So there is your terms and conditions, but then there is common sense. This piece of baggage was severely damaged, in a way that most certainly could not be explained by some tough baggage sorting machinery. A good company would go out of their way to compensate instead of creating a massive PR desaster… Telling your customer his baggage was severely damaged due to improper packaging, where your customer used a top-of-the-line suitcase, specifically designed for handling bicycles in air travel, is just the icing on the cake.

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