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June 18, 2015, 12:12 p.m. -  AC employee

#!markdown There is no way that the machinery for sorting bags or pushing the bag down the baggage chute could have cause this as the "oversized" bike case would not or should not have gone on the baggage belt. If done properly, which is evident it was not, the bag should have had an almost direct line to an employee who would have brought it to where it needed to go in the baggage room to then be brought safely to the plane.

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