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I'm a proud Canadian and choose to travel a lot (over a dozen flights a year)
with Air Canada for the majority of my domestic and international flights. I
have always tried to defend you as a corporation when people criticize you for
the quality of your service. Friends of mine are pilots for you and I believe
that Air Canada is a top carrier in terms of aviation safety. But this example
and my past experiences with you with regards to canceled flights, broken
luggage, broken surf boards, mishandled pets on planes makes me ashamed that
you are our national carrier at times. In the past years, you as a national
carrier have been losing out to other smaller carriers. Not because their
flights are cheaper, but because they simply treat customers better. They
treat my dog better when we travel, they treat my luggage better, they treat
me as a customer better. Please give us something to be proud of again in you.
June 18, 2015, 3:03 p.m. - dkl
#!markdown I'm a proud Canadian and choose to travel a lot (over a dozen flights a year) with Air Canada for the majority of my domestic and international flights. I have always tried to defend you as a corporation when people criticize you for the quality of your service. Friends of mine are pilots for you and I believe that Air Canada is a top carrier in terms of aviation safety. But this example and my past experiences with you with regards to canceled flights, broken luggage, broken surf boards, mishandled pets on planes makes me ashamed that you are our national carrier at times. In the past years, you as a national carrier have been losing out to other smaller carriers. Not because their flights are cheaper, but because they simply treat customers better. They treat my dog better when we travel, they treat my luggage better, they treat me as a customer better. Please give us something to be proud of again in you.