#!markdown
I had the same problem with a rigid box. Box was broken as my carbon frame
inside… I went trough all the same irresponsive communications with AC.
Fortunately, I had personal insurances and I made them a claim. They told me
that AC is liable for the damages without limit (even if the specify in their
ticket a maximum amount covered). My insurance company sent a legal claim to
AC. AC Canada finally covered all the damages: new frame and new box (more
than 2500$). I hope that may help.
June 19, 2015, 3:23 a.m. - PAV
#!markdown I had the same problem with a rigid box. Box was broken as my carbon frame inside… I went trough all the same irresponsive communications with AC. Fortunately, I had personal insurances and I made them a claim. They told me that AC is liable for the damages without limit (even if the specify in their ticket a maximum amount covered). My insurance company sent a legal claim to AC. AC Canada finally covered all the damages: new frame and new box (more than 2500$). I hope that may help.