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June 19, 2015, 10:51 a.m. -  Sam Huffman

#!markdown Glad it worked out for Jared, but I'm always bothered by these stories. Air Canada comes out looking like an OK guy after all, because they took care of the problem. But the reality is that while journalists and industry reps have a social media pulpit, most of us don't have the media presence to accomplish the same thing. If I posted to my social media account the same story, the odds are 99% that it would go absolutely nowhere. I'd only consider this a positive outcome if Air Canada, while stepping up to the plate for Jared, also revamped its system to allow the rest of us some recourse when our claims are arbitrarily denied.

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