I'm on my second Revved GG. When I bought my first one I specifically asked if it would ship with a '21 DHX2 since it used the new architecture at the time, and a '20 showed up. They took the shock back and refunded me the cost with no issue. Generally their customer service is really good. I had some chainstay damage that was my fault, and they hooked me up with a discount on the replacement. I do wish they gave more support on the initial setup of rear shocks, specifically some high speed rebound settings for shocks that use them, the rest I don't mind testing my way into. Even here though, an email to GG got me a rough initial starting point, but something published would be better. Rocky Mountain does a great job of this on their support pages.
Nov. 30, 2022, 6:09 a.m. - John Rodriguez
I'm on my second Revved GG. When I bought my first one I specifically asked if it would ship with a '21 DHX2 since it used the new architecture at the time, and a '20 showed up. They took the shock back and refunded me the cost with no issue. Generally their customer service is really good. I had some chainstay damage that was my fault, and they hooked me up with a discount on the replacement. I do wish they gave more support on the initial setup of rear shocks, specifically some high speed rebound settings for shocks that use them, the rest I don't mind testing my way into. Even here though, an email to GG got me a rough initial starting point, but something published would be better. Rocky Mountain does a great job of this on their support pages.