June 19, 2015, 11:58 a.m. -  Andy Eunson

#!markdown I figure AC and all airlines get claims all the time many of which are bogus. It may be that they have a corporate policy to deny all baggage damage claims no matter what and most claims fall by the wayside legit or not. I know that the City of Surrey implemented a policy to deny all claims made against them. Before that policy the City had numerous trip and fall claims and other claims like that that weren't worth much and which they often paid out as on a per claim basis it was cheaper to pay damages then to pay lawyers. However after a few years of fighting all claims the small ones have gone away because plaintiffs' lawyers have learned that it will cost them more in time and fees than the claim is worth. I can only guess that AC gets hit with all sorts of stupid claims. People putting glass containers in soft luggage or things like that. Any traveler needs to expect some rough handling and should pack accordingly. In this instance though it seemed pretty clear that the damage went far beyond a little rough handling.