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Oct. 6, 2022, 3:01 p.m. -  Pete Roggeman

I'm right with you about the marketing, and I think some of it comes down to poor writing and comprehension. It's shocking how little attention most people pay to what they read, and I think it goes all the way back to whomever is often ultimately responsible for the text that gets published that is used to market a bike. However, your second anecdote has nothing to do with marketing and everything to do with poor/lazy sales staff at whatever shop your friend bought from. Hopefully she gets it sorted!

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