This is a harder one for me as I sold bikes/parts for many years. One of my bosses, Rabbit, used to say “Drew, you get ONE chance to tell the customer they’re wrong and then take a deposit.”
Invariably some of them would come back and say things like “you sold me this 9-speed XTR shifter and it doesn’t work with my 9-speed SRAM derailleur” and I’d say “yes, I warned you of that” and they’d say “I don’t remember you saying anything.”
And so on…
All the retail survivor trauma is why there’s prodigious notes on any repair/transaction I do in the shop these days.
Sept. 29, 2022, 7:35 a.m. - Andrew Major
This is a harder one for me as I sold bikes/parts for many years. One of my bosses, Rabbit, used to say “Drew, you get ONE chance to tell the customer they’re wrong and then take a deposit.” Invariably some of them would come back and say things like “you sold me this 9-speed XTR shifter and it doesn’t work with my 9-speed SRAM derailleur” and I’d say “yes, I warned you of that” and they’d say “I don’t remember you saying anything.” And so on… All the retail survivor trauma is why there’s prodigious notes on any repair/transaction I do in the shop these days.