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Sept. 12, 2022, 2:33 p.m. -  Tim Coleman

I definitely see both sides here. Buying consumer direct, you're saving the markup a bike shop would normally make, we all get that. The question then becomes is the service the bike shop provides for that fee worth it for you or not. Bike shop builds the bike for you, there is a value there. You might get service included with a new bike from a bike shop. Warranty on components is easier too, as most bike shops will help with the return and replacement of defective components, most of the time. For warranty issues on the frame, from what I've heard support from Canyon for warranty / crash replacement has been good. For getting parts for the bike, this is the worst bit. A derailleur hangar from Canyon is $30, great, but it's $49 shipping ... not great.

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