Ordered a pair of Ryders shades the other day based on their appearance in an earlier post here, and I have to say their customer service is embarrassingly bad. It's obvious they are one of "those" online retailers that offer zero customer support and drop ship their wares straight from the Chinese/Taiwanese factory when you place an order from their site.
Asked for an order cancellation seconds after placing my order on their website (found the same glasses for $30 cheaper on Amazon), and have still received zero response from customer support one week later, and they even shipped them to me. Gee, thanks guys... The glasses I received from amazon are fine, but I do not expect the slightest bit of customer support in the event they break or I eventually need replacement parts.
Aug. 9, 2022, 4:06 p.m. - James Graham
Ordered a pair of Ryders shades the other day based on their appearance in an earlier post here, and I have to say their customer service is embarrassingly bad. It's obvious they are one of "those" online retailers that offer zero customer support and drop ship their wares straight from the Chinese/Taiwanese factory when you place an order from their site. Asked for an order cancellation seconds after placing my order on their website (found the same glasses for $30 cheaper on Amazon), and have still received zero response from customer support one week later, and they even shipped them to me. Gee, thanks guys... The glasses I received from amazon are fine, but I do not expect the slightest bit of customer support in the event they break or I eventually need replacement parts.