I think Ortlieb would do a repair like if you ripped your shoulder strap off or you put a large puncture hole in the pack. You would have to send the product to Germany and then get it shipped back to Canada.
Having tiny perforations along the whole bottom seems like a bigger job in the sense you'd have to cover the entire area some how and it's not a simple flat shape. The process would require you to ship the pack to Germany for inspection and if you were not willing to pay the cost of what they determine a repair entails or if they were unable to take on the repair you'd have to ship the unrepaired pack back.
It's not clear to me that this ^^^ makes sense. The pack still holds stuff and keeps the wet out mostly. That said there is a big difference between mostly and fully waterproof.
For folks that live close to their repair centre though it's a pretty sweet option.
May 19, 2022, 7:51 a.m. - Vik Banerjee
I think Ortlieb would do a repair like if you ripped your shoulder strap off or you put a large puncture hole in the pack. You would have to send the product to Germany and then get it shipped back to Canada. Having tiny perforations along the whole bottom seems like a bigger job in the sense you'd have to cover the entire area some how and it's not a simple flat shape. The process would require you to ship the pack to Germany for inspection and if you were not willing to pay the cost of what they determine a repair entails or if they were unable to take on the repair you'd have to ship the unrepaired pack back. It's not clear to me that this ^^^ makes sense. The pack still holds stuff and keeps the wet out mostly. That said there is a big difference between mostly and fully waterproof. For folks that live close to their repair centre though it's a pretty sweet option.