Does Ortlieb offer refurbishment? That I’d send through the snail mail if I knew I could get MY bag back with a factory refresh. Sadly a lot of places that say “Repair or Replace” generally lean to the latter since they know you’ll be satisfied.
It was actually pretty cool when I worked the returns desk at MEC years ago that occasionally you’d get folks who were adamant they didn’t want a new one - whatever one was - but rather would be more than happy with a cosmetically imperfect repair. I’d like to think there’d be even more folks with that sensibility now.
Don’t care about spots on my apples and all that.
May 19, 2022, 7:27 a.m. - Andrew Major
Does Ortlieb offer refurbishment? That I’d send through the snail mail if I knew I could get MY bag back with a factory refresh. Sadly a lot of places that say “Repair or Replace” generally lean to the latter since they know you’ll be satisfied. It was actually pretty cool when I worked the returns desk at MEC years ago that occasionally you’d get folks who were adamant they didn’t want a new one - whatever one was - but rather would be more than happy with a cosmetically imperfect repair. I’d like to think there’d be even more folks with that sensibility now. Don’t care about spots on my apples and all that.