Long time listener, first time caller. I appreciate a lot of what GG does, but I also had a pretty bad experience with their warranty.
Specifically I had a chainstay on a bike snap riding (without a direct impact) in summer 2021 after purchasing the bike in February 2019.
That’s not terrible in and of itself, but what drove me crazy was this was a pretty well documented problem, GG redesigned the chain stay, and then charged me full freight for a new one.
If there was a design problem, own up to it and replace it. If your going to maintain it was normal fatigue and not a design don’t send me a completely redesigned component as the replacement.
Lots of positives like a bike that rode well and local manufacturing, but that left a sour taste.
May 17, 2022, 7:56 p.m. - Wybiker
Long time listener, first time caller. I appreciate a lot of what GG does, but I also had a pretty bad experience with their warranty. Specifically I had a chainstay on a bike snap riding (without a direct impact) in summer 2021 after purchasing the bike in February 2019. That’s not terrible in and of itself, but what drove me crazy was this was a pretty well documented problem, GG redesigned the chain stay, and then charged me full freight for a new one. If there was a design problem, own up to it and replace it. If your going to maintain it was normal fatigue and not a design don’t send me a completely redesigned component as the replacement. Lots of positives like a bike that rode well and local manufacturing, but that left a sour taste.