One of your core talents is making banal topics like a brake rebuild or buying the cheapest derailleur that gets the job done into an interesting and thought provoking discussion.
Right now that new bike has been in the shop for the past three weeks - and was already in for a week and a half - because the Yari damper was leaking it’s oil into the lower leg and causing it to hydro lock at mid stroke. Quite the sensation actually. Anyway, Rockshox obviously F-ed up at the factory somehow but instead of letting the shop just replace it with the Yari they had on hand they demanded we ship it back for analysis and repair/replacement. They seem quite committed to get me a working product, but entirely unphased by the fact that I’ve missed the past three weeks of April weather riding on it.
So I’ll be very interested to read that article to understand the intricacies of how companies view warranty situations. In particular, how they weigh getting the rider rolling vs warranty cost. Because I don’t know if I’m just experiencing SOP in the industry or if Rockshox is screwing me.
April 25, 2022, 7:28 p.m. - blackhat
One of your core talents is making banal topics like a brake rebuild or buying the cheapest derailleur that gets the job done into an interesting and thought provoking discussion. Right now that new bike has been in the shop for the past three weeks - and was already in for a week and a half - because the Yari damper was leaking it’s oil into the lower leg and causing it to hydro lock at mid stroke. Quite the sensation actually. Anyway, Rockshox obviously F-ed up at the factory somehow but instead of letting the shop just replace it with the Yari they had on hand they demanded we ship it back for analysis and repair/replacement. They seem quite committed to get me a working product, but entirely unphased by the fact that I’ve missed the past three weeks of April weather riding on it. So I’ll be very interested to read that article to understand the intricacies of how companies view warranty situations. In particular, how they weigh getting the rider rolling vs warranty cost. Because I don’t know if I’m just experiencing SOP in the industry or if Rockshox is screwing me.