There are still a few big bike brands in Canada where shops are dealing with a distributor rather than directly with a manufacturer - Scott, Specialized, Pivot. As with my other comments here about asking the right questions / listening between the lines I’ve heard many folks working in shops recommend one brand over another on their floor because of the after sale support they get.
If a rider is genuinely open minded about what bike they’re going to buy I don’t think it’s that hard to pick the most likely customer support winners, even when there’s a extra level of distribution.
April 25, 2022, 9:24 a.m. - Andrew Major
There are still a few big bike brands in Canada where shops are dealing with a distributor rather than directly with a manufacturer - Scott, Specialized, Pivot. As with my other comments here about asking the right questions / listening between the lines I’ve heard many folks working in shops recommend one brand over another on their floor because of the after sale support they get. If a rider is genuinely open minded about what bike they’re going to buy I don’t think it’s that hard to pick the most likely customer support winners, even when there’s a extra level of distribution.