I’ll also note that, I think, relationships matter and from every side of the desk (customer, distributor/manufacturer, shop) I’ve seen great shops really step up to keep folks riding. Most folks can’t have a face-to-face relationship with the brand of bike they buy, but you can have one with a solid local shop.
I’ll note I’m not talking about beer, or doughnuts or any wheel greasing. Just “I bought this bike here and this happened, what can you do to help me?”
April 25, 2022, 12:29 a.m. - Andrew Major
I’ll also note that, I think, relationships matter and from every side of the desk (customer, distributor/manufacturer, shop) I’ve seen great shops really step up to keep folks riding. Most folks can’t have a face-to-face relationship with the brand of bike they buy, but you can have one with a solid local shop. I’ll note I’m not talking about beer, or doughnuts or any wheel greasing. Just “I bought this bike here and this happened, what can you do to help me?”