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Glad to hear you had one good experience. Bummed to hear about the bad one. For such a simple thing, brakes can be a finicky beast, can't they? It's a bummer that your shop wasn't much help. Might be worth a call/e-mail in to TRP. Both are available [here in the warranty section of the FAQ](https://trpcycling.com/faq/\#:~:text=Check%20out%20the%20specific%20brake,we'll%20help%20you%20out.).
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