Exactly why I was very specific about e-_mountain bikes_ being toys. I myself have an e-commuter bike for getting to work. I fully agree that the warranty offered on these essential forms of transportation should be more in line with what you get with cars, etc. I myself had to warranty a few things on my commuter, and I was clear in my correspondence with the shop that this was my method of transportation to work - not a toy. I also agree that in many ways, e-bikes are somewhat "half-baked" these days - they're far from perfect, and have a long way to go. It's a fairly new technology, and us early adopters are going to encounter issues.
I do agree that the issues encountered on this Norco E-Range were unacceptable, and definitely legit warranty issues. But we mountain bikers have this notion that every bit of conceivable damage should be covered under warranty for the lifetime of the bike. I won't lie - I'm guilty of asking for warranty service when I think there's a chance of getting it. I mean, I am human, and I'm not rich!
And we wonder why mountain bikes cost so much.....
Feb. 27, 2022, 11:29 a.m. - Ryan Walters
Exactly why I was very specific about e-_mountain bikes_ being toys. I myself have an e-commuter bike for getting to work. I fully agree that the warranty offered on these essential forms of transportation should be more in line with what you get with cars, etc. I myself had to warranty a few things on my commuter, and I was clear in my correspondence with the shop that this was my method of transportation to work - not a toy. I also agree that in many ways, e-bikes are somewhat "half-baked" these days - they're far from perfect, and have a long way to go. It's a fairly new technology, and us early adopters are going to encounter issues. I do agree that the issues encountered on this Norco E-Range were unacceptable, and definitely legit warranty issues. But we mountain bikers have this notion that every bit of conceivable damage should be covered under warranty for the lifetime of the bike. I won't lie - I'm guilty of asking for warranty service when I think there's a chance of getting it. I mean, I am human, and I'm not rich! And we wonder why mountain bikes cost so much.....