I have alot of tolerance for companies that support their products and customers when things go wrong. I get it, stuff breaks, designs need improvement, manufacturing process not up to snuff. If the manufacturer or distributor takes care of me by dealing with the issue properly (ie NOT just replacing a bad product with another bad one) I will probably be a customer for life. They only get one chance to treat me poorly though, and if they do I will likely never buy another one of their products even if they end up making it better. Both of these experiences would strongly effect my gear preferences and recommendations. Thanks Andrew for the reminder to acknowledge our biases!
Jan. 31, 2022, 7:45 p.m. - Skooks
I have alot of tolerance for companies that support their products and customers when things go wrong. I get it, stuff breaks, designs need improvement, manufacturing process not up to snuff. If the manufacturer or distributor takes care of me by dealing with the issue properly (ie NOT just replacing a bad product with another bad one) I will probably be a customer for life. They only get one chance to treat me poorly though, and if they do I will likely never buy another one of their products even if they end up making it better. Both of these experiences would strongly effect my gear preferences and recommendations. Thanks Andrew for the reminder to acknowledge our biases!