I hit CK up once over those years. Just once, and it was my error. Dropped a ball when overhauling a headset. They were super responsive and sent a couple out on the house when I explained my error and was holding my credit card to pay for that mistake. And that headset was 20 odd years old then. King holds the title for company justifying their upfront costs through longevity of design. Good customer service starts with good design and manufacturing.
Jan. 31, 2022, 9:48 a.m. - JT
I hit CK up once over those years. Just once, and it was my error. Dropped a ball when overhauling a headset. They were super responsive and sent a couple out on the house when I explained my error and was holding my credit card to pay for that mistake. And that headset was 20 odd years old then. King holds the title for company justifying their upfront costs through longevity of design. Good customer service starts with good design and manufacturing.