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Funny that Mr. Poopie uses the term "dirty asshole" because that's exactly how he comes across. I don't really give a shit about how he justifies it as a lack of paperwork compared to the automotive industry - our shop makes it abundantly clear deposits get converted to store credit (both on the paper receipt and during the transaction) and I know tons of shops follow this policy as well. Move towards this style of business to survive. Maybe he's dealing with a "bro shop" at the Transition dealer that does more stuff with a hand shake. In that case, he's even more of a dirty asshole as the concept of the bro shop is dying in the modern industry, and they're the ones that might actually be able to pull favours if you actually do it. We've moved "corporate" over the past 5 or so years and we've been financially rewarded for it, perhaps at the expense of that style of shop. The transition dealer is exactly who shouldn't be feeling like you've fucked them over. Oh, and bonus - that's also the shop that'll remember it, and the shop employee community is really, really small when talking core stores in a proper area.
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