I just had an excellent experience with I9 warranty. I managed to strip the teeth out of my Hydra hub. I sent the wheel to them, and they had it repaired 5 days after they received it. They ended up replacing the hub and re-building the wheel with new spokes. I expect things to break now and then and it doesn't bother me as long as it is handled well.
Also, I have nothing but good things to say about PNW. I have 2 of their droppers and 2 loam levers. Never had a single problem with any of them, and my interactions with PNW have been great.
Feb. 11, 2021, 3:31 p.m. - Skooks
I just had an excellent experience with I9 warranty. I managed to strip the teeth out of my Hydra hub. I sent the wheel to them, and they had it repaired 5 days after they received it. They ended up replacing the hub and re-building the wheel with new spokes. I expect things to break now and then and it doesn't bother me as long as it is handled well. Also, I have nothing but good things to say about PNW. I have 2 of their droppers and 2 loam levers. Never had a single problem with any of them, and my interactions with PNW have been great.