Yes on Santa Cruz.
Have a chip on the cable port near the head tube. It's cosmetic really, just a bigger hole, not structural.
Shop sent in warranty claim to check, got email from SC a day or two later that it did qualify, but because not structural i would have to wait, because there are no such things as bikes or bike frames in 2020. No problem. :)
Then there was some confusion, bike shop called me that because someone else at SC processed and thought it was result of crash it didn't qualify. I forward them the initial email i got, some more calls between shop and SC, then SC calls me directly... asks what happened, i say i honestly don't know - don't think there's any way of direct impact, my guess is one of the many OTB instances as my bar spun 180 and pulled on cable...
What helped my case is i mentioned i also have 2 other SC bikes (have a trail, DH, e-bike). That I think helped, but long story short I'm in line for a next version of the same frame some time later this year. The SC guy is like "seems you have enough bikes to ride..." i say yes, it's just cosmetic, I'm mostly concerned about eventual resale when i want to upgrade, I don't mind waiting..". BTW they said they had never seen that before (a chip in that spot). They have me choices of frames (for example switching to nomad now, but would have to get my own suspension).
I guess him doing the math that i've got ~$30k in bikes from SC, maybe worthwhile to send a new frame for future business :D. Like others said, not being an entitled jerk and dealing with a shop helped my case i think as well.
Anyways, yes happy with SC warranty for sure, and the bikes are high quality and very fun to ride. Now i just have to pick color & frame size when the new ones come out.
SC also is original owner only warranty as far as i know. Like others mentioned, kind of cheating on the warranty in that respect, would be nice to see at least some +2 year extension.
Feb. 10, 2021, 11:13 a.m. - gregster77
Yes on Santa Cruz. Have a chip on the cable port near the head tube. It's cosmetic really, just a bigger hole, not structural. Shop sent in warranty claim to check, got email from SC a day or two later that it did qualify, but because not structural i would have to wait, because there are no such things as bikes or bike frames in 2020. No problem. :) Then there was some confusion, bike shop called me that because someone else at SC processed and thought it was result of crash it didn't qualify. I forward them the initial email i got, some more calls between shop and SC, then SC calls me directly... asks what happened, i say i honestly don't know - don't think there's any way of direct impact, my guess is one of the many OTB instances as my bar spun 180 and pulled on cable... What helped my case is i mentioned i also have 2 other SC bikes (have a trail, DH, e-bike). That I think helped, but long story short I'm in line for a next version of the same frame some time later this year. The SC guy is like "seems you have enough bikes to ride..." i say yes, it's just cosmetic, I'm mostly concerned about eventual resale when i want to upgrade, I don't mind waiting..". BTW they said they had never seen that before (a chip in that spot). They have me choices of frames (for example switching to nomad now, but would have to get my own suspension). I guess him doing the math that i've got ~$30k in bikes from SC, maybe worthwhile to send a new frame for future business :D. Like others said, not being an entitled jerk and dealing with a shop helped my case i think as well. Anyways, yes happy with SC warranty for sure, and the bikes are high quality and very fun to ride. Now i just have to pick color & frame size when the new ones come out. SC also is original owner only warranty as far as i know. Like others mentioned, kind of cheating on the warranty in that respect, would be nice to see at least some +2 year extension.