Cool to know that PNW has this sort of ethos. The dropper space is crowded. I’d buy a PNW over a OneUp knowing this.
Surprised no one has shouted out Santa Cruz yet for their outrageously good after sales support.
Roach your shock hardware? No problem new hardware is in the mail.
Need new bearings - free for life.
Crack a front triangle? Submit claim after work Friday, new frame is at your door Thursday the following week. (This has happened 2X now)
Ive cracked frames from 4 other manufacturers and I’ve always found the experience to take months, and your just as likely as not to a mismatched colour.
Yeah SC isn’t cheap, but IMO the service makes the price comparable.... and hey if you crack a previous gen model you could be on the receiving end of a warranty upgrade😎.
Feb. 9, 2021, 10:11 p.m. - soft-g
Cool to know that PNW has this sort of ethos. The dropper space is crowded. I’d buy a PNW over a OneUp knowing this. Surprised no one has shouted out Santa Cruz yet for their outrageously good after sales support. Roach your shock hardware? No problem new hardware is in the mail. Need new bearings - free for life. Crack a front triangle? Submit claim after work Friday, new frame is at your door Thursday the following week. (This has happened 2X now) Ive cracked frames from 4 other manufacturers and I’ve always found the experience to take months, and your just as likely as not to a mismatched colour. Yeah SC isn’t cheap, but IMO the service makes the price comparable.... and hey if you crack a previous gen model you could be on the receiving end of a warranty upgrade😎.