I had my weeks-old Easton Haven rear hub strip free at the freehub in the middle of a race. I was choked. This was just sport-class northwest peanuts racing, but I put a lot of training into it.
Contacted OGC (distro) and dropped off the wheel. Within one week, they had cleared it for warranty, and rebuilt my wheel the new hub, in time for my next race. One week for turnaround with a rebuilt wheel out the other side. Took the sting out of the DNF, and that wheel is still humming nicely nearly 10 years later.
Another good warranty experience was the Geomangear lithium-ion batteries. The guy behind Geoman had a small-fry operation with hopes of becoming a new Niterider or something. He put out a bunch of batteries with MagicShine kits that were found to be at risk of exploding. He then issued a recall with an offer to replace all batteries at a nominal fee. This was before the restrictions on battery shipments. I received my batteries a few weeks later. Unfortunately, this warranty campaign probably cost Geoman his business.
Third great experience was the early Crankworks days going into the SRAM booth with all my forks for free service and warranties. Before it became the gong-show it is today, you just needed to come by in the first few days, and you would end up with all your problems solved. Thanks folks!
Feb. 9, 2021, 4:11 p.m. - jdt
I had my weeks-old Easton Haven rear hub strip free at the freehub in the middle of a race. I was choked. This was just sport-class northwest peanuts racing, but I put a lot of training into it. Contacted OGC (distro) and dropped off the wheel. Within one week, they had cleared it for warranty, and rebuilt my wheel the new hub, in time for my next race. One week for turnaround with a rebuilt wheel out the other side. Took the sting out of the DNF, and that wheel is still humming nicely nearly 10 years later. Another good warranty experience was the Geomangear lithium-ion batteries. The guy behind Geoman had a small-fry operation with hopes of becoming a new Niterider or something. He put out a bunch of batteries with MagicShine kits that were found to be at risk of exploding. He then issued a recall with an offer to replace all batteries at a nominal fee. This was before the restrictions on battery shipments. I received my batteries a few weeks later. Unfortunately, this warranty campaign probably cost Geoman his business. Third great experience was the early Crankworks days going into the SRAM booth with all my forks for free service and warranties. Before it became the gong-show it is today, you just needed to come by in the first few days, and you would end up with all your problems solved. Thanks folks!